From business problem to working process

Understand the opportunity

I begin with the decision or process that needs to improve. Who owns it? Where is time or effort being lost? What would make a change worth the cost of building and maintaining it?

Work through the detail

The design needs to account for data, permissions, exceptions and the people who will operate it. A small working example can expose assumptions that are easy to miss in a document.

Establish the evidence

Before claiming an improvement, I want a baseline and a way to test the result. For work still in development, this site describes the design and its intended benefit separately from demonstrated outcomes.